Fort Wayne Mitigation Tech

Job Information:

Under the direction of the Restoration Manager, this position is responsible for responding to mitigation claims. Respond to restoration, loss and repair claims and provide quality restoration service. Ensure quality customer service is provided to the client at all times.

Full-time
Pay $15-$25 *Based on experience*
$100 perfect attendance bonus
$300 referral bonus

Responsibilities Include:

Respond to restoration projects in a timely manner.
Ensure adherence to company standards and quality
Respond to night and weekend emergency service call as needed
Prioritize daily assignments, tasks and responsibilities
Maintain open communication with customers, employees and manager
Follow-up on customer inquiries and questions
Analyze problems and makes recommendations to resolve problems
Perform drying, repair insurance work, window cleaning
Perform air duct cleaning and window cleaning
Be familiar with cleaning equipment and drying equipment
Responsible for compliance with federal, state and local requirements
Communicate regularly with Restoration General Manager
Complete all paperwork
Review paperwork with customer at the end of each job

Skills Required:

Good organization skills
Good communication and interpersonal skills
Good customer service skills
Ability to prioritize multiple tasks
Good time management skills
Ability to exercise good judgment and decision making
Ability to work independently
Ability to adhere to company policies and guidelines
Ability to climb a ladder
Ability to work in confined spaces
Good math skills (measuring)
Must have working knowledge and experience with all products used for water damage, carpet cleaning, upholstery cleaning, drying equipment, and fire damage.

Requirements for Application:

Valid driver’s license
Acceptable criminal background check
Two years of customer service experience
General construction knowledge
Two years prior experience in the field
Water Damage Restoration Technician (WRT) certified - Preferred
Applied Structural Drying Technician (ASD) certified – Preferred
Applied microbial Remediation Technician (AMRT) certified – Preferred

Physical Demands:

This work requires routine walking, standing, bending, climbing, carrying items weighing 50 pounds frequently and up to 100 pounds occasionally
Working in inclement weather
Work with caustic chemicals
Work in confined spaces and no fear of heights
Work extended hours as needed

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