Fort Wayne Operations Manager

Job Information:

Under the direction of the VP of Operations, this position is responsible for day to day operation of services to commercial contract accounts. Responsible for the planning and operations of business area, ensuring consistent quality customer service is provided to the client at all times. Manages the Supervisors – General and Medical Cleaners. Facilitates the staffing and cleaning assignments for business area.

Salary: $55,000 - $75,000 *Negotiable based on experience
2nd shift

Responsibilities Include:

Manage commercial contract business
Manage staffing requirements
Manage projects from inception to completion
Recommends and takes action to direct the analysis and solutions of problems
Follow-up on customer inquiries and questions
Establish and maintain good relationship with customers
Maintain open communication with customers, employees and subcontractors
Ensure adherence to company standards and quality
Complete all paperwork
Prioritize projects
Schedule cleaner assignments
Exercise good judgment when negotiating new business

Skills Required:

Good planning and organization skills
Good communication skills, both written and oral
Good interpersonal skills
Good customer service skills
Ability to prioritize multiple tasks
Good time management skills
Ability to exercise good judgment and decision making
Ability to work independently
Good reasoning and problem solving skills
Good leadership and motivational skills
Ability to adhere to company policies and guidelines
Good computer skills
Good conflict resolution skills
Good math skills
Attention to detail

Requirements for Application:

Valid driver's license
Acceptable criminal background check
Three to five years of Operations Management experience
General cleaning knowledge - Preferred
Three to five years of supervisory experience and two to three years of management experience or BA Business Management and two years of applicable experience

Physical Demands:

This work requires routine walking, standing, bending, climbing, carrying items weighing up to 30 pounds and working in inclement weather

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