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Water Damage

If your home or office suffers any type of water damage, whether it be a pipe break, toilet overflow, sewer backup, or any other source, Ciocca’s will be there to help guide you through this unpleasant event.  When restoring any property back to pre-loss moisture content and pre-loss condition, you need a company with knowledge and experience in this field.  In order to gain this knowledge and experience the company you choose should be fully trained and certified.  A large certifying organization is the IICRC (Institute of Inspection, Cleaning & Restoration Certification).  The IICRC recommends certain standards of care be taken when performing water damage restoration and structural drying.  Ciocca’s consults the S500, which is the IICRC procedural standard, when performing this type of work.  In extenuating circumstances, deviation from portions of the S500 may be appropriate. Ciocca’s has certified technicians who understand that each water damage situation is unique and the circumstances of each job needs to be taken into consideration.

Ciocca’s will first come in to inspect the affected areas with water sensing equipment and/or infrared tools to determine the extent of the damage.  Next the technicians will perform restoration services in order to dry the structure and cleaning and disinfecting any contaminated surfaces or materials.  After extracting water, if needed, drying equipment will be placed.  Necessary equipment could include air movers, dehumidifiers, wood floor drying systems, and air scrubbers.  This equipment is typically left in place, occasionally rearranged, for a period of days (number of days differs according to each unique situation).  Monitoring of the equipment, temperature and humidity will continue throughout this period, typically daily, to reevaluate the moisture content of the structure, and drying progress.  After the structure is returned to pre-loss moisture content the equipment will be removed.  Provided no repairs are needed, the carpet will be cleaned and Ciocca’s will gladly help you through the process of submitting to your insurance company and the next necessary steps to bring your loss to a close.

Water Damage Emergency Tips

Things you can do while Ciocca’s is en route...

Water Damage Do's:
  • Wipe wood furniture dry
  • Remove and prop up wet upholstery cushions for even drying
  • Place aluminum foil or wood blocks between furniture legs and wet Turn air conditioning on to aid drying during the summer
  • Remove Orientals or other colored rugs from wet wall-to-wall carpeting
  • Lift draperies off carpet and hang on drapery rod by looping through coat hanger

Water Damage Don'ts:
  • Do not leave books, magazines, or other colored items on wet carpets
  • Do not underestimate the amount of water in your carpet, pad, or walls
  • Do not use TV's or other appliances while standing on wet carpets or floors
  • Do not turn on ceiling fixtures if ceiling is wet
  • Do not enter rooms where ceilings are sagging from retained water
  • Do not lift tacked down carpet when wet as you may damage it
  • Do not wait to call professional help - damage can begin within hours