About Us
The Spark of Entrepreneurship
The President of Ciocca Cleaning & Restoration has always had the spark of entrepreneurship inside.
As a young boy, he was always intrigued by innovation and earning extra money. With his parents' encouragement, it became a part of his life through mowing grass, cleaning gutters, and doing whatever it took to please his customers.
Early Career and Business Beginnings
After college, he had the opportunity to work full-time for Lewis Bakery, a local commercial bread provider in Fort Wayne, Indiana, as a sales representative. This role gave him additional exposure to the corporate world, helping him realize it was time to pursue his own business. In June 1997, Ciocca started his janitorial service part-time while maintaining his duties at the bakery.
Business Expansion
In 2003, Ciocca's developed Xtreme Carpet Cleaning. By December 2006, they purchased a well-established company called GMP Cleaning & Restoration. GMP offered a variety of services such as water and fire damage restoration, mold remediation, as well as carpet and air duct cleaning.
Ciocca's merged all three companies into a single entity—Ciocca Cleaning & Restoration. With a staff of over 100 employees, the company now provides a one-stop shop for both residential and commercial needs.
Customer Communication
Ciocca's has always prioritized improving communication with their customers. As a result, they implemented a 24/7 online ticketing communications system called Easy Clean Management. This web-based system allows customers to submit requests at any time, which are immediately sent to the appropriate Ciocca staff member. The website also offers real-time status updates, request modifications, and email notifications for request updates.
Leadership in the Industry
Ciocca Cleaning & Restoration has focused on being the leading company in Fort Wayne and Northeastern Indiana.
"Through this leadership position, we will continue to provide services for and exceed the expectations of our new and existing customer base," states Chris Ciocca, President of Ciocca Cleaning & Restoration.
Certifications and Associations
Ciocca Cleaning & Restoration holds several key certifications and memberships, including:
- Certification by the Institute of Inspection Cleaning and Restoration Certification (IICRC), a national training organization for carpet and upholstery cleaning and fire and water damage restoration.
- Membership in the Association of Specialists in Cleaning & Restoration (ASCR), which hosts national symposiums on innovations in fire and water damage restoration.
- Membership in the Worldwide Cleaning Industry Association (ISSA), keeping them on the cutting edge of the cleaning and restoration industry.
Services Offered
We specialize in both janitorial and restoration services, providing solutions for residential and commercial clients. Their services include:
Janitorial Services
- Routine office cleaning
- Floor care for vinyl tile, ceramic, and marble
- Window cleaning
- Carpet cleaning
Restoration Services
- Water damage restoration
- Fire and smoke damage restoration
- Mold remediation
- Air duct cleaning
A Grateful Outlook
"We thank God every day for our good fortune and appreciate every one of our individual customers for entrusting us with being part of their solution for their cleaning & restoration needs," says Chris Ciocca.
Ciocca Cleaning & Restoration remains committed to excellence and continuous growth, ensuring their clients receive top-tier service and support.
